• Manual & APP

  • FAQ

    Camera Freezes at Any Task

    Give it some time to react. Turn it off. Let it set for five minutes, then restart.

    Check to be sure that batteries are of the same kind and have sufficient energy and correct polarity.

    Check to be sure that SD card has sufficient space and is fully functional.

    Default and restart the camera.

    Missing Emails/MMS (or Failure in SMS Communication)

    Check your spam, trash, or blacklist, since sometimes our emails may be blocked by your email.

    Check your batteries, and use a new set if necessary.

    Make sure your SIM card is in good service.

    On an environment with bad communication signals, the camera would quit sending photos after a continuous of five sending failures and would try re-sending after two hours.

    Check if you SD card is full and the overwrite function is off.

    Please note that setting a proper value of maximum file size through FC Config.exe or LiveCtrl would bring you many benefits, since sending larger-sized photos would require a good signal, greater power consumption, and longer transmission time.

    Limited Night Time Range

    If you nighttime range is less than expected, check your batteries and use a new set if necessary. Also you should check to be sure that your camera is in a good physical setup. If you aim the camera out over an open field with nothing to reflect the Infrared energy back towards the camera, the images will appear dark (like shining a flashlight into the night sky). The best night images will need a backdrop of some sort to reflect flashlight back toward the camera (tress, fence, hillside, building etc.).

    Focus Problems

    If your images appear cloudy or dirty, please first check the surface of the camera window. Clean the camera window, and avoid setting the camera towards wind/dusty area. You may wish to check your camera after a fresh snowfall or heavy rain, to make sure that the windows are not covered.

    False Triggers

    If your images appear cloudy or dirty, please first check the surface of the camera window. Clean the camera window, and avoid setting the camera towards wind/dusty area. You may wish to check your camera after a fresh snowfall or heavy rain, to make sure the windows are not covered.

    Photos Do Not Capture Subjects of Interest

    Check the PIR SENSITIVITY. For warm weather conditions, set the level to “High”; for old weathers, set the value of “Low”.

    Avoid aiming the camera towards the sun or direct light source.

    Avoid aiming the camera towards a heat source.

    Avoid setting the camera up on small trees that are prone to be moved by strong winds.

    Memory Card Problems

    If your camera won’t start up properly or displays “Card Is Locked”, first check to be sure your card is not “Locked”. We recommend class 6 or above since some of the less expensive memory cards are very slow and do not always run well.

    Battery Life Less than Expected

    NiMH batteries have decreased life in hot weather. Daytime temperatures near 90° F/32° C will not damage your NiMH batteries but will increase their discharge rate. Additionally, you could adjust the following settings based on your need to achieve an optimized battery use: set PIR SENSITIVITY to Normal; set proper working time; take photos/videos of lower resolution and at lower frequency; take shorter videos; set maximum size for sending photos at a proper level, etc.

    Login Fail

    If you see “Loin Fail” on starting the camera, first check to be sure that your communication service has sufficient balance and signal strength. Also make sure that your antenna is attached securely.

    Forgetting Password

    Please do remember your password. Password recovery can be facilitated by contacting your regional dealer or filing a request at www.firstcampro.com.